Refund and Return Policy
Thank you for shopping with ModuCourts. We are committed to providing the highest quality sports kits, sports flooring and installation services to our customers in United States and around the world. If you are not completely satisfied with your purchase, we are happy to help.
Returns
You have 30 calendar days to return an item from the date you received it. We accept returns for both defective and non-defective products. To be eligible for a return, your item must be unused and in the same condition in which you received it. Your item must be in its original packaging. Your item must be accompanied by the receipt or proof of purchase.
Exchange
We accept exchanges. If you need to exchange it for the same item, please contact our customer service team at support@moducourts.com with your order number and the reason for the exchange. Our team will provide you with an exchange authorization number and instructions on how to exchange your item.
As soon as we receive your exchanged item, we will check it and inform you of the status of your exchange. If your exchange is approved, we will send you the replacement item.
Please note that the shipping costs for exchanges are to be borne by the customer.
Return Process
To return an item, please email customer service at support@moducourts.com to obtain a return authorization. After you have received a return authorization, send your item to the original shipping address. Please include the receipt or proof of purchase in the return package.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will promptly notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original payment method). You will receive the credit within 10 days, depending on your card issuer's policy.
Shipping Policy
You are responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact
If you have any questions about returning your item, please contact us at:
Email: support@moducourts.com
Phone: +1 (406) 310-2704
We appreciate your business and are here to provide you with the best possible service. Thank you for choosing ModuCourts for your sports facilities.
